Terms and Conditions
Returns Policy
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Unopened and Unused Products: Maya & Co Beauty will accept returns of hair products if they are unopened, unused, and in their original packaging. This is because hair products are often considered personal care items, and once opened, they can not be resold.
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Please note Maya & Co Beauty products such as lipgloss and mascara are non-refundable due to hygiene practices.
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Used Products: Maya & Co Beauty do not accept returns of used hair and beauty products due to hygiene concerns.
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Return Period: Returns are accepted within a 14 day period from the date of purchase.
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Contact: support@mayacobeauty.com for more guidance.
Customers need to pay for return postage to:
Maya’s HP Ltd
PO Box 79716
LONDON
E6 9QY
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Sale Items: Some hair products may be marked down as final sale, meaning they cannot be returned or exchanged. This is often the case with discounted or clearance items.
Patch Test Policy
​​​At Maya & Co Beauty it is highly recommended that new clients undergo a patch test before your appointment. The Patch Test can be posted to your address free of charge.
If clients experience allergic reactions, there is first aid and staff will advise the best and safest solution on site. Please seek professional medical care.
Cancellation Policy
There is a 24 hour cancellation policy for your appointment. Please send a message, call or email Maya & Co Beauty. You may reschedule your appointment, or you can be refunded if you don't want to rebook.​
Within breach of the cancellation policy, your deposit will be non-refundable.
Booking Policy
Walk-ins do not require a booking if there is availability upon arrival. Walk-ins wanting a future booking would need to deposit £10 to secure their appointment.​
Payments: clients may pay via cash, card or bank transfer at Maya & Co Beauty Salon.
Late Policy
Please attempt to be on time for your appointment. Maya & Co Beauty will allow a 5 minute wait period. After 5 minutes clients will be charged £5 every 10 minutes up to 20 minutes. After 20 minutes clients should reschedule their appointment.​
Please note, clients who do not notify their lateness after 5 minutes may still lose their appointment.
Privacy Policy
Information Collection: • Types of Data Collected: This section describes what types of personal information are collected, such as names, email addresses, phone numbers, and payment information. • Collection Methods: It explains how the data is collected, whether through consultations and booking forms. Use of Information: • Purpose of Data Use: This outlines why the organisation is collecting the data, such as to provide services, process transactions, personalise user experiences, or for marketing purposes. • Legal Basis: If applicable, this section might also explain the legal grounds for processing data, such as user consent, contract necessity, or legitimate interests. Data Sharing and Disclosure: • Third-Party Sharing: This part details if and when personal information is shared with third parties, like service providers, business partners, or legal authorities. Data Security: • Protection Measures: The policy should describe the security measures in place to protect personal information from unauthorised access, disclosure, or breach. • User Responsibilities: It may also outline the user’s role in maintaining their privacy, such as keeping passwords secure. User Rights: • Access and Correction: Users should be informed of their rights to access, correct, or delete their personal data. • Opt-Out Options: The policy should provide options for users to opt out of certain data practices, such as marketing communications. • Data Portability: In some regions, users may have the right to request their data in a portable format. Cookies and Tracking: • Use of Cookies: This section details how cookies and similar technologies used on the website or app, including what types of cookies that are used and their purposes. • Managing Preferences: Users should be informed on how they can manage or disable cookies through their browser settings or other tools. Policy Updates: • Notification of Changes: It explains how users will be informed of any changes to the privacy policy, whether through email notifications, alerts on the website, or other methods. • Effective Date: The policy should clearly state the date it was last updated. Security Measures • Protection of Data: Details the security measures taken to protect personal data (e.g., encryption, access controls). • Incident Response: Information on how the company responds to data breaches or security incidents. Children’s Privacy • Protection of Minors: Explains how the company handles the data of children under a certain age (18, depending on the jurisdiction). Changes to the Policy • Amendments: How and when the privacy policy may be updated. • Notification: How users and subscribers will be informed of significant changes to the policy. Contact Information • Customer Support: Contact details for users to reach out with questions, concerns, or requests regarding their data. • Data Protection Officer (DPO): If applicable, contact information for the DPO. Governing Law • Jurisdiction: Specifies the jurisdiction and applicable laws that govern the privacy policy. Consent • User Agreement: A statement that by using the company’s services, users agree to the terms of the privacy policy. Links to Other Sites • Third-Party Websites: A disclaimer about the company’s responsibility for the privacy practices of linked third-party sites. Dispute Resolution • Resolution Process: Outlines how disputes related to the privacy policy will be handled, including mediation or arbitration procedures if applicable.
Copyright - Maya & Co Beauty 2024